Enterprise
Premier support
24×7 SLAs, named CSMs and a private channel for your team.
24×7
SLA
Yes
Named CSM
Quarterly
QBR
Slack/Teams/WA
Channels
Overview
Enterprise customers get a named customer success manager, solutions architect, SLAs and proactive monitoring of their environment. Roadmap influence included.
Why it matters
When your clinic depends on us, you deserve a partner, not a ticket queue. Premier support gives you direct access to humans who know your environment and care about your outcomes.
Capabilities
Every capability is included in the box — no add-ons, no surprise upgrades.
- 24×7 production support with SLAs
- Named CSM and solutions architect
- Quarterly business reviews
- Proactive uptime monitoring
- Roadmap influence and design partnership
- Private Slack / WhatsApp channel
- Dedicated training quota
- On-site visits (regional)
How teams use it
A typical day-in-the-life workflow our customers run on this module.
- Onboarding: CSM + SA assigned
- Weekly check-ins during ramp
- Monthly review of usage and KPIs
- Quarterly business review with execs
Integrations
Connect with the tools your clinic already uses.
- Slack / Teams / WhatsApp
- Status page subscriptions
- Custom monitoring webhooks
Security & compliance
Enterprise-grade controls on by default.
- Background-checked support staff
- All access via your audit log
- Region-pinned data handling
Outcomes
What customers typically see within the first 90 days.
- Faster resolution times
- Strategic partnership, not a ticket queue
- Confident enterprise adoption
- Direct line into product roadmap
Who it's for
Enterprise customersHospital groupsLarge franchise networks
Frequently asked questions
How long does implementation take?
Most clinics go live in 7–14 days with our guided onboarding wizard, data import and role-based product tours. Multi-location groups typically complete rollout in 4–6 weeks.
Is our data secure and compliant?
Yes. Onzira is built on row-level security, encrypted at rest (AES-256) and in transit (TLS 1.3), with immutable audit logs, GDPR + HIPAA-aligned controls and India DPDP readiness.
Can we keep our existing tools?
We integrate with WhatsApp Business, payment gateways, accounting (Tally / Zoho), labs, PACS and ABDM/ABHA. Custom integrations are available through our REST API, webhooks and FHIR R4 endpoints.
What does support look like?
Every plan includes business-hours chat and email. Growth and Enterprise plans add a dedicated success manager, SLAs and a private channel for your team.