Onzira
Products

Appointments & scheduling

Multi-doctor, multi-location scheduling with smart reminders, waitlists and a live queue board.

30–60%
No-show reduction
<9 min
Avg wait time
40%
Self-service bookings
1 day
Setup time

Overview

Onzira Appointments replaces paper diaries, WhatsApp groups and three separate spreadsheets with one calendar every receptionist, doctor and patient can trust. Book in seconds across doctors, rooms and locations, send reminders automatically, and run a live queue that keeps wait times under ten minutes.

Why it matters

Front-desk teams lose 30–60 minutes per doctor every day reconciling phone calls, WhatsApp messages and walk-ins. No-shows quietly eat 12–20% of revenue. Onzira fixes both at once with templated doctor calendars, self-service rescheduling and confirmed reminders on WhatsApp, SMS and email.

Capabilities

Every capability is included in the box — no add-ons, no surprise upgrades.

  • Doctor templates with leaves, breaks and recurring blocks
  • Walk-ins, follow-ups, recurring and group appointments
  • WhatsApp + SMS + email reminders with one-tap confirm
  • Live queue board on TV with token numbers and ETA
  • Self-service rescheduling and cancellation links
  • Smart waitlist that auto-fills cancellations
  • Per-location working hours, holidays and overrides
  • Online booking widget for your website and Google

How teams use it

A typical day-in-the-life workflow our customers run on this module.

  • Patient books online or via WhatsApp; slot reserves instantly
  • Confirmation + prep instructions sent automatically
  • 24h and 2h reminders nudge the patient to confirm
  • Receptionist checks them in; live queue updates the TV
  • Doctor sees the queue inside the EMR and pulls the next patient
  • Follow-up appointment is offered before the patient leaves

Integrations

Connect with the tools your clinic already uses.

  • WhatsApp Business API
  • Google Calendar two-way sync
  • Outlook / Microsoft 365
  • Razorpay / Stripe / PayU for booking deposits
  • Your website (embeddable widget)

Security & compliance

Enterprise-grade controls on by default.

  • Row-level security per organisation and location
  • Per-role visibility of patient PII
  • Full audit log of every reschedule or cancel

Outcomes

What customers typically see within the first 90 days.

  • 30–60% drop in no-shows after week two
  • 2× faster front-desk throughput
  • Average wait time under 9 minutes
  • 40% of bookings move to self-service in 90 days

Who it's for

ReceptionistsDoctorsPatientsClinic managers

Frequently asked questions

How long does implementation take?
Most clinics go live in 7–14 days with our guided onboarding wizard, data import and role-based product tours. Multi-location groups typically complete rollout in 4–6 weeks.
Is our data secure and compliant?
Yes. Onzira is built on row-level security, encrypted at rest (AES-256) and in transit (TLS 1.3), with immutable audit logs, GDPR + HIPAA-aligned controls and India DPDP readiness.
Can we keep our existing tools?
We integrate with WhatsApp Business, payment gateways, accounting (Tally / Zoho), labs, PACS and ABDM/ABHA. Custom integrations are available through our REST API, webhooks and FHIR R4 endpoints.
What does support look like?
Every plan includes business-hours chat and email. Growth and Enterprise plans add a dedicated success manager, SLAs and a private channel for your team.
See it on your data.
Book a 30-minute demo with a product specialist.