Products
Communications
WhatsApp, SMS and email built into every workflow with one unified clinic inbox.
85%+
Open rate
40%+
Reply rate
WhatsApp/SMS/Email
Channels
Unlimited
Templates
Overview
Approved templates, two-way messaging and automation triggers for reminders, recalls, results and campaigns — all on the official WhatsApp Business API. One inbox the whole clinic shares.
Why it matters
Patients prefer WhatsApp 4:1 over phone. A unified, trackable channel ends 'who replied to that patient yesterday?' and lets you run reactivation, recalls and results delivery on autopilot.
Capabilities
Every capability is included in the box — no add-ons, no surprise upgrades.
- Official WhatsApp Business API (green tick eligible)
- Two-way SMS and email
- Template library with approval workflow
- Triggered automations (booked, reminder, result, recall)
- Unified clinic inbox with assignment
- Campaigns with audience segmentation
- Delivery, read and reply analytics
- Opt-out and consent management
How teams use it
A typical day-in-the-life workflow our customers run on this module.
- Patient gets booking confirmation on WhatsApp
- Reminder + prep instructions 24h and 2h before
- Lab result released with a one-tap secure link
- Reactivation campaign 6 months later targets only no-show segments
Integrations
Connect with the tools your clinic already uses.
- Meta WhatsApp Business API
- SMS gateways (MSG91, Twilio)
- SMTP / Postmark / SES
- Native triggers from every Onzira module
Security & compliance
Enterprise-grade controls on by default.
- Opt-in tracking per channel
- DPDP / GDPR aligned consent
- Per-role inbox visibility
Outcomes
What customers typically see within the first 90 days.
- Faster patient response times
- Higher reactivation rates
- One channel, one source of truth
- Lower call-centre load
Who it's for
ReceptionistsMarketingCare coordinators
Frequently asked questions
How long does implementation take?
Most clinics go live in 7–14 days with our guided onboarding wizard, data import and role-based product tours. Multi-location groups typically complete rollout in 4–6 weeks.
Is our data secure and compliant?
Yes. Onzira is built on row-level security, encrypted at rest (AES-256) and in transit (TLS 1.3), with immutable audit logs, GDPR + HIPAA-aligned controls and India DPDP readiness.
Can we keep our existing tools?
We integrate with WhatsApp Business, payment gateways, accounting (Tally / Zoho), labs, PACS and ABDM/ABHA. Custom integrations are available through our REST API, webhooks and FHIR R4 endpoints.
What does support look like?
Every plan includes business-hours chat and email. Growth and Enterprise plans add a dedicated success manager, SLAs and a private channel for your team.