Patient portal
A branded portal where patients book, pay, download reports and chat with the clinic.
Overview
Give your patients a delightful self-service experience that reflects your brand and dramatically reduces front-desk workload. Online booking, secure messaging, family profiles, reports and payments — all on web and mobile.
Why it matters
Patients now expect the same self-service they get from food delivery and banking apps. A branded portal positions your clinic as premium, reduces inbound phone load by 30–40% and unlocks word-of-mouth growth.
Capabilities
Every capability is included in the box — no add-ons, no surprise upgrades.
- Online booking, rescheduling and cancellation
- Reports, prescriptions and invoices on demand
- Secure messaging with the care team
- Family member profiles and dependents
- UPI / card payment links and receipts
- Vaccination and follow-up reminders
- Multi-language (English, Hindi, regional)
- PWA — installable, no app store needed
How teams use it
A typical day-in-the-life workflow our customers run on this module.
- Patient signs up via mobile OTP
- Books an appointment online and pays a deposit
- Receives reminders on WhatsApp and in the portal
- Downloads prescription and lab report after the visit
- Books follow-up or refills medication with one tap
Integrations
Connect with the tools your clinic already uses.
- WhatsApp + SMS + email
- Payment gateways (UPI, card, wallet)
- Lab and radiology reports
- ABDM / ABHA linking
Security & compliance
Enterprise-grade controls on by default.
- OTP-based authentication
- Per-record sharing controls
- DPDP / GDPR aligned consent flows
Outcomes
What customers typically see within the first 90 days.
- 40% of bookings move online
- Higher patient satisfaction scores
- 30–40% lower call-centre load
- Reactivation campaigns that actually convert